Case Studies - What Satisfied Customers Say

• Medway Community Health Care CIC, UK
  ASC implemented its MARATHON EVOLUTION communications recording solution into Medway On Call Care’s (MedOCC) busy healthcare environment to ensure consistency and quality of service.
• Mercury Customer Management, UK
  ASC’s Quality Management Solution, INSPIRATIONpro, Chosen by Leading Contact Centre Consultancy - Mercury Customer Management, a leading Customer Experience Consultancy, chose ASC’s quality management solution, INSPIRATIONpro, to conduct external quality management audits for its clients.
• ASC and [buw] improve German Call Centers
  Customer care service provider deploys INSPIRATIONpro
  The European customer care service provider, buw Group, from Osnabrück, Germany, improved recording and evaluation of “Mystery Calls” at prestigious German contact centers and increased efficiency with quality management and communications recording solutions from ASC.
• BSH Implemented ASC`s Call Recording and Quality Monitoring Solutions
  BSH implemented ASC's call recording and quality monitoring solutions for its main contact center and experienced almost immediate benefits to its customer operation.
• ASC Improves Customer Service for Michelin
  ASC telecom AG has improved customer service at Michelin Tire Company’s German-speaking contact center by updating the high-tech products MARATHON EVOLUTION and INSPIRATIONpro to optimize customer communications.
• Recording and Quality Monitoring Solutions Provide Passenger Service at RATP Contact Centers
  ASC installed MARATHON EVOLUTION and INSPIRATIONpro at the Public Transportation of Paris (Regie Autonome des Transports Parisiens (RATP).
• Basis Bay, Malaysia: VoIP Recording with EVOip for Windows at ISL Services
  ISL Services, a member of the Basis Bay Group, is Malaysia’s first ISO-certified, business continuity and disaster recovery provider that protects its clients’ businesses from permanent damage.