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Financial Institutions - Comply with Documentation Requirements |
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Improved customer service with simultaneous reduction of costs and growing compliance regulations – these are the challenges in corporate finance.
Financial service providers who want to beat the competition must offer optimal customer service and deal with requests fast and accurately. Quality monitoring provides a comprehensive analysis of the actual level of service and helps management decide how to optimize workflows, sales approaches and the content of communications.
Through evidential communications recording, financial institutions protect themselves against unjustified claims for damages. Documenting phone transactions is indispensable for contemporary risk management.
Financial institutions must also meet the challenge of increasing compliance requirements. Regulations include a new German law to protect investors; the requirement for voice recording by the Financial Services Authority (FSA) in Great Britain and other laws from the Loi sur la Sécurité Financière (LSF) in France, the Securities and Exchange Commission (SEC) in the United States, and the international security standards of the Payment Card Industry (PCI).
Innovative voice recording systems from ASC help financial institutions with many tasks and guarantee reliability, flexibility and fast access to their data.
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