There are many types of fraud - whether on the phone, via internet or using mobile devices. As technology advances, fraudulent techniques are becoming increasingly elaborate - fortunately at the same time solutions for fraud detection are also becoming faster and more precise. Darien Šobar, Vice President Business Development at ASC Technologies has some valuable insights on how to identify and prevent potential cases of fraud and compliance violations.
Cloud computing is no longer a hype - cloud computing is reality. Convincing advantages are decreasing costs and a flexible, scalable IT. Cloud services are handy and grant even small companies access to otherwise unaffordable equipment and software solutions. But are they safe to use? We present facts and figures about cloud security and explain what safe usage of cloud services can look like.
Swiss banks count among the most important in the world and enjoy an excellent reputation. And in Switzerland, too, the financial sector is one of the most heavily regulated sectors of the economy. As a result, the regulation of banking and the financial market by means of the secure recording and archiving of financial transactions by phone plays a major role.
Many customers in the Middle East deploy ASC solutions. Especially public-safety organizations depend on secure recording solutions for a legally admissible documentation and traceability of incidents. In addition, the analysis of the processes and specific training can help to reduce the response time of control center staff. Claus-Omar Mundinger, Country Manager Region Middle East at ASC Technologies AG, explains in an interview what matters to the public-safety sector in the Middle East, what projects there are, and what is expected from a recording solution here.
Financial market directives have a major effect on financial service providers when it comes to recording and evaluating communication. In addition to the second financial market amendment regulation (MiFID II - Markets in Financial Instruments Directive), the recently amended Ordinance on Financial Investment Mediation (FinVermV) brings new obligations for so-called 34f agents. One of them is taping. 34f agents are facing the challenge of familiarizing themselves with recording (taping) consultation calls. However, a widespread opinion is that taping involves a lot of work and causes high archiving costs. We bring light into the dark and explain what the regulation actually means for the recording and storage of calls and how financial service providers can even profit from it.
The demands of financial service providers in the security and availability of cloud services are incredibly high. But yet, moving IT services to the cloud promises financial service providers more efficiency, too. Consequently, it does not come as a surprise, that the financial industry is venturing out into the cloud as well following a trend that other sectors have already taken to the next level.
Thought leaders are opinion makers and opinion leaders at the same time. Not only do they have innovative products to offer but also appear in the public as experts. Unique content and a strategic orientation make a thought leader a great support and advisor. But how can a medium-sized family-run company from Germany position itself as a thought leader? Here are some ideas.
Three out of four companies are already using services from the cloud. In our study “Communications 4.0 – Communication and Collaboration in the Cloud” we present drivers, chances, and challenges. Here comes a summary of the most important results of our cloud study.