Companies must cope with an enormous volume of customer communications every day. The quality of contact center communications leads directly to customer satisfaction and loyalty. Thus, you must know your current service level and quality to identify the starting point for continuous improvement.
Our quality monitoring system is a management tool designed to help contact center operators gain systematic insight into service quality and performance. It does so by analyzing interactions among agents and customers. Your entire communications strategy can be improved by a targeted use of quality monitoring.
ASC helps you to meet this challenge with its customized quality monitoring solution, INSPIRATIONneo
. This intelligent tool provides a detailed analysis of a representative collection of conversations. In this way, INSPIRATIONneo
provides effective approaches to improve your service quality.
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